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Edit profile feature stuck in load loop
- Completed
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Jamie Sproates |
Trying to acess the edit profile feature on a Motorola using android and it get stuck in a perpetual load
Activity Newest / Oldest
Ali Bardakci
Status changed to: Completed
Ali Bardakci
Thank you everyone for the report and your patience on this. We identified the issue and a fix will be in place within the next few weeks. In the meantime there are 2 workarounds to this issue:
1- You can log in to axescores.com and update your profile there
2- Reinstall the App:
- If you are on iOS, simply deleting the application and re-installing it should fix it.
- If you are on Android, first clear the cache and data for the axescores application. This process may vary by the phone manufacturer but it is usually done within the "Settings" app under a menu item named similar to "App Settings". Once you clear the cache and data, simply deleting the application and re-installing it should fix it.
Mattimus
Ali Bardakci
Merged with: Profile settings will not load on my android phone.
Syr Valdemar
Trying to update my bio from the iOS app, but when I try to hit the player profile page I just get a spinner forever.
API call failing perhaps?
Ali Bardakci
Merged with: Cannot access player profile page
Michael Guzniczak
Spinnin’ wheel keeps on spinnin’ round
Ali Bardakci
Merged with: Edit profile screen won’t load
Chris Collins
Status changed to: In progress
Maxwell House
Same
Shay Ihrig
I also cannot get it to load on iPhone
Ali Bardakci
Hi Jamie, thanks for the report. I'll be looking into this issue soon.
In the meantime can you close the app, re-launch it and try again to see if it loads? I ran into this myself as well when i opened the app the first time after updating it. It loaded correctly after closing the app and re-launching it.
Jamie Sproates
Ideal, no rush on my front it was more to make folks aware 🙂
Jon Rawlins
I'm seeing the same issue on Android and a reinstall didn't fix it.
Ali Bardakci
Thanks for the report, Christopher. I tried reproducing this issue for your profile page but unfortunately, I could not. We saw this happening for another player a while ago and doing a re-install of the app fixed it.
Can you try completely removing the app from your phone and reinstalling it from the appstore and see if that fixes your problem.
Syr Valdemar
Hi Ali, thanks for the response. That, indeed, did work. Re-install fixed it right up. Much appreciated!
Syr Valdemar
Works from the web page, though.
Chris Collins
Mattimus, can you please send your login email and AxeScores ID to us at info@iatf.com so we can diagnose the issue?